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Sports coaches help their players to bring their best to the game. Similarly, coaching can elevate the performance of call center teams, ensuring consistency of messaging and raising skill levels. But few call center managers are trained as coaches, and even if they were, most don’t have the time needed to provide ongoing training to their entire team of agents.
Fortunately, there are steps that call centers can take to deliver the coaching that agents need. In this ebook, we’ll review the 7 main challenges that managers face, and share 14 tactics that can be used to implement a culture of coaching at call centers.
Practice and improve your English reading comprehension, understanding texts, and building your vocabulary.
We’ve put together the 12 best closing techniques for a more effective selling strategy, and help ensure your salespeople close that deal!
Featuring Chris Solomon, Director of Onboarding, Learning and Development
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