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Testimonials
Don't take our word for it
“Second Nature directly impacts my daily workflow. It’s recovered time for me to focus on high value items I need to do, and allows me to focus on a segment of our company that has been largely sidelined. Because Second Nature is taking a section of my training off my plate, I get these things done. This has opened up a whole other segment of training that we hadn't been able to deliver on before.”
Chris Winn
Instructional Designer
“One thing I appreciate about Second Nature is that real-time feedback. The simulation flags when the rep launches into solutions too early. Because understanding customer needs is really one of the biggest mistakes most salespeople make.”
Michael Martin
Senior Director of Sales Enablement
“What's cool about the program is that you're not still practicing the same exact thing every time, even though it's the same scenario. When we apply the mood feature, you're going through a different customer persona each time. So it's not like the reps can game the system after they've done it once or twice. They continue to get better at it as the customer evolves.”
Jeff Cummings
Director of Sales Development
"It's been quite a tool for both worlds, the remote and in person because the actual learners have the chance to do it their own way, at their own pace, at their own time, as many times as they want. And we are still complying with the learning objectives that we wanted to achieve, which was standardizing value messages, making sure that the right things were communicated to our cus. tomers."
Ivan Aguilar-Duclaud
Global Solution Advisory Manager
“With Second Nature, we can get them out faster, have them selling more for a longer period of time, and selling at a higher level. We’re not just saving time, we’re also seeing faster productivity resulting in more profit. This increased efficiency and capacity is saving us a ton of money.
Jay Fortuna
VP of Learning and Organizational Development
“Our AI training allows businesses to boost customer service while controlling costs. Agents achieve full proficiency faster, leading to higher customer satisfaction. The Symphony [AI] ecosystem enhances key performance metrics like first call resolution, handle time, and NPS.”
Pj Singh
Chief Digital Officer
“Things change so quickly that you need and want to hit these items when they are hot. You can’t wait 3 months or even 3 weeks, you want it to impact your sales asap. The ability to be able to create a simulation within a day or two, including getting the information, was extremely helpful,”
Gavin St Louis
Director of Global Sales Productivity
“As an enablement leader working with the sales enablement team, we know the cost of Second Nature and our ability to give each person that amount of practice in the year. For us, it was a no-brainer. Our managers love the insights they get from Jenny in coaching conversations with their reps, so they can really focus on the things they need to focus on instead of just thinking their reps know how to sell something. You can use AI to test and almost ensure your sellers know exactly what you need them to know.”
Michelle Dotson
Head of Sales Enablement
“Everyone hates certifications because it sounds like homework or final exams, but with Second Nature we completely gamified our certification process, and we have a 100% completion rate. 100%. Even we were amazed.”
Mike Fisher
Enterprise Sales Productivity and Enablement
“You can see in the reports we’re getting, the level of engagement increased, the ability to pitch the product or solution based on the key benefits that we want them to speak about increased as well, so sales reps are hitting more points that are important to us as a company, and they’re repeating those points with customers. We get better-prepared people after an onboarding process, and we’ll be able to cut short the onboarding process, which means we’ll have more viable salespeople faster in the field, and that in itself is worth millions.”
Sagy Kratu
Head of Training and Product Positioning
“We rolled out both an updated corporate messaging, as well as some products from a company that we had recently acquired, to almost 2,000 people. On average, their delivery improved 48% between their first practice and their best practice just within a matter of days.”
Tara Torkelson
Director of Content Development and Delivery Sales Enablement
“I’m not able to norm my grades, and it’s likely that I’ll grade a top student more harshly so they're motivated to improve. It may not even be conscious. [Students] view Second Nature's feedback as objective and unarguable. When Professor Helm says it, that’s just her opinion about their natural style. But Second Nature is not their professor. It doesn't judge them."
Amanda Helm
Assistant Professor of Sales
“Their ability to practice before those types of situations have been key. We've talked about building confidence and building just fluency and how to navigate a conversation, control it, steer it back to where the account manager wants it to go. And that's what the Second Nature platform has done for us.”
Elaine Jones
Director of Internal Professional Education
"It's been quite a tool for both worlds, the remote and in person because the actual learners have the chance to do it their own way, at their own pace, at their own time, as many times as they want. And we are still complying with the learning objectives that we wanted to achieve, which was standardizing value messages, making sure that the right things were communicated to our cus. tomers."
Ivan Aguilar-Duclaud
Global Solution Advisory Manager
“It really helps them build that confidence, and they know that they are getting it. Sometimes they're not sure if they've landed in the right place. But going through Second Nature, it's almost like a video game showing them that they have reached the level, that they are getting it, giving them the confidence to go to the next level.”
Michael Martin
Senior Director of Sales Enablement
“We can create the mood for the role play. So when someone practices and then goes back, they're going to get a different persona, and each time you practice you’re getting a different customer, so that makes it really lifelike.”
Jeff Cummings
Director of Sales Development
“Are they speaking with a friendly tone or not? That's been great feedback for us to use for coaching. The people coming through our training program with Second Nature have really enjoyed being able to see, hey, I actually slowed down. So that's all been really good feedback for me and for the new hires.”
Len Wick
Head of Sales Enablement
“Working with Second Nature gives you confidence. It doesn’t matter what the person on the other end of the line says in a live call, you know you can respond because you’ve gone over it time and time and time again,"
Jay Fortuna
VP of Learning and Organizational Development
Second Nature really helps us hone new skills, but we also use it for technical training as well because obviously those are 2 different things. But it's really useful in either of those areas. They [reps] don't have to practice in front of customers—they can practice in that safe space. That real-time feedback is really the game-changing thing.
Michael Martin
Senior Director of Sales Enablement
Their ability to practice before those types of situations have been key. We've talked about building confidence and building just fluency and how to navigate a conversation, control it, steer it back to where the account manager wants it to go. And that's what the Second Nature platform has done for us.
Elaine Jones
Director of Internal Professional Education
We were shocked to find that people in the pilot did an average of four complete sessions of practice. We would never have been able to scale that much practice for one certification. We saw that improvement with practice, and that was unique for this experience,
Susan Greenberg
Global PreSales Readiness Lead
No one loves to practice, not in sports or anything, but that’s what gets you there. With AI we are able to make practice fun, reduce the barrier to entry, and you do it one-on-one so you don’t have that antsy feeling of doing it in front of your manager or VP or anyone else.
Gavin St Louis
Director of Global Sales Productivity
We build our role plays right into the e-learning programs which gives the reps a safe environment to practice those skills in. And the nice thing—they get immediate coaching response to how they did. In the last 12 months, we've had about 5,000 reps go through different role play scenarios and practice.
Jeff Cummings
Director of Sales Development
Where Second Nature came in is to pinpoint exactly where each agent's strengths are and each agent's weaknesses are, and create some different kinds of training modules. It really helps the agents learn and understand a lot faster. So it’s a real personalized one-on-one training that closes all the gaps to make sure that we don't have them fail and get lost.
Avril Kevill
Quality Manager
“Second Nature directly impacts my daily workflow. It’s recovered time for me to focus on high value items I need to do, and allows me to focus on a segment of our company that has been largely sidelined. Because Second Nature is taking a section of my training off my plate, I get these things done. This has opened up a whole other segment of training that we hadn't been able to deliver on before.”
Chris Winn
Instructional Designer
“One thing I appreciate about Second Nature is that real-time feedback. The simulation flags when the rep launches into solutions too early. Because understanding customer needs is really one of the biggest mistakes most salespeople make.”
Michael Martin
Senior Director of Sales Enablement
“What's cool about the program is that you're not still practicing the same exact thing every time, even though it's the same scenario. When we apply the mood feature, you're going through a different customer persona each time. So it's not like the reps can game the system after they've done it once or twice. They continue to get better at it as the customer evolves.”
Jeff Cummings
Director of Sales Development
"It's been quite a tool for both worlds, the remote and in person because the actual learners have the chance to do it their own way, at their own pace, at their own time, as many times as they want. And we are still complying with the learning objectives that we wanted to achieve, which was standardizing value messages, making sure that the right things were communicated to our cus. tomers."
Ivan Aguilar-Duclaud
Global Solution Advisory Manager
“With Second Nature, we can get them out faster, have them selling more for a longer period of time, and selling at a higher level. We’re not just saving time, we’re also seeing faster productivity resulting in more profit. This increased efficiency and capacity is saving us a ton of money.
Jay Fortuna
VP of Learning and Organizational Development
“Our AI training allows businesses to boost customer service while controlling costs. Agents achieve full proficiency faster, leading to higher customer satisfaction. The Symphony [AI] ecosystem enhances key performance metrics like first call resolution, handle time, and NPS.”
Pj Singh
Chief Digital Officer
“Things change so quickly that you need and want to hit these items when they are hot. You can’t wait 3 months or even 3 weeks, you want it to impact your sales asap. The ability to be able to create a simulation within a day or two, including getting the information, was extremely helpful,”
Gavin St Louis
Director of Global Sales Productivity
“As an enablement leader working with the sales enablement team, we know the cost of Second Nature and our ability to give each person that amount of practice in the year. For us, it was a no-brainer. Our managers love the insights they get from Jenny in coaching conversations with their reps, so they can really focus on the things they need to focus on instead of just thinking their reps know how to sell something. You can use AI to test and almost ensure your sellers know exactly what you need them to know.”
Michelle Dotson
Head of Sales Enablement
“Everyone hates certifications because it sounds like homework or final exams, but with Second Nature we completely gamified our certification process, and we have a 100% completion rate. 100%. Even we were amazed.”
Mike Fisher
Enterprise Sales Productivity and Enablement
“You can see in the reports we’re getting, the level of engagement increased, the ability to pitch the product or solution based on the key benefits that we want them to speak about increased as well, so sales reps are hitting more points that are important to us as a company, and they’re repeating those points with customers. We get better-prepared people after an onboarding process, and we’ll be able to cut short the onboarding process, which means we’ll have more viable salespeople faster in the field, and that in itself is worth millions.”
Sagy Kratu
Head of Training and Product Positioning
“We rolled out both an updated corporate messaging, as well as some products from a company that we had recently acquired, to almost 2,000 people. On average, their delivery improved 48% between their first practice and their best practice just within a matter of days.”
Tara Torkelson
Director of Content Development and Delivery Sales Enablement
“I’m not able to norm my grades, and it’s likely that I’ll grade a top student more harshly so they're motivated to improve. It may not even be conscious. [Students] view Second Nature's feedback as objective and unarguable. When Professor Helm says it, that’s just her opinion about their natural style. But Second Nature is not their professor. It doesn't judge them."
Amanda Helm
Assistant Professor of Sales
“Their ability to practice before those types of situations have been key. We've talked about building confidence and building just fluency and how to navigate a conversation, control it, steer it back to where the account manager wants it to go. And that's what the Second Nature platform has done for us.”
Elaine Jones
Director of Internal Professional Education
"It's been quite a tool for both worlds, the remote and in person because the actual learners have the chance to do it their own way, at their own pace, at their own time, as many times as they want. And we are still complying with the learning objectives that we wanted to achieve, which was standardizing value messages, making sure that the right things were communicated to our cus. tomers."
Ivan Aguilar-Duclaud
Global Solution Advisory Manager
“It really helps them build that confidence, and they know that they are getting it. Sometimes they're not sure if they've landed in the right place. But going through Second Nature, it's almost like a video game showing them that they have reached the level, that they are getting it, giving them the confidence to go to the next level.”
Michael Martin
Senior Director of Sales Enablement