CUSTOMER SUPPORT

Customer Service Skills Training with AI-Powered Role-Play

HANDLE A ROUGH CALL WITH AN ANGRY CUSTOMER

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  • 33% Decrease in Onboarding Time
  • 7X More practice
  • 21% Increase in Win Rate

LEARN HOW SECOND NATURE MAKES IT A REALITY

Identify suitable candidates

Not everyone is cut out for customer support. Second Nature screens new applicants for the necessary skills via AI, so you can begin with new hires who are the best fit for the role and remove some of the friction from onboarding.

Onboard new customer support staff in half the time

Your customers aren’t willing to wait while you onboard new customer support reps, so get them ticket-ready in less time. Second Nature’s gamified AI training sessions keep new hires engaged and prepare them to respond to cases faster.

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AI Training Worldwide

AI Role-Play Techniques to Shorten Time to Resolution

AI Training with Second Nature equips reps with a deep understanding of customer demands and the ability to establish a positive connection, with single call resolution.

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AI Coach - Jenny

Understand customer support reps’ strengths and weaknesses

Learn the strengths and weaknesses of each rep on your team through manager dashboards, so you can see who needs extra help and when the entire team needs knowledge to be reinforced.

Reporting: Team Overview

Field a customer support dream team

Customer support reps are the face of your brand, so equip them to make the best possible impression. Second Nature’s AI training prepares every rep to communicate in a warm and genuine way, forging deep customer loyalty.

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Sales team

Make changes in the blink of an eye

Swap messaging, add products, and launch new features as often as you like. AI training ensures that every single rep is fully briefed about the details of every product, service, and solution, no matter how often you update them.

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Types of Simulations

Help reps be ready for anything

Give customer support reps the training and the confidence to handle each customer question, curveball, and complaint, so they’ll never be caught off guard by an irritated customer or confusing issue.

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Reporting: Leaderboard

Compliance & Certifications

With over 50K happy trainees