AI Training for BPOs and Call Centers

The Call Center sector is struggling against a persistent shortage of skilled agents, together with high churn rates and long onboarding times. At the same time, customers have increasingly high expectations of fast, personalized, and efficient service, and become frustrated when they don’t receive it. The path to overcoming all these issues is better training. However, many Call Centers and BPOs aren’t seeing the results they desire from their training programs. Our new AI Training eBook offers guidance on how to implement AI training into your organization, and the bottom-line results that can be seen including enhanced agent performance, faster onboarding and increased scalability.