Turbo-power BPO agent performance with conversational AI

Train all your BPO agents to hold successful conversations that drive up sales and customer satisfaction.

  • 46% Higher closing rates
  • 45% Improved proficiency
  • 95% Agents in the BPO industry prefer training with Second Nature over any other training tool

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Drive better BPO agent conversations

The stakes are high for BPO agents. AI role plays equip them to win trust, understand customer demands, and deal with any issue. With Second Nature, reps resolve tickets faster, close more sales, and deliver outstanding customer experiences.

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Scale at will

AI training can handle thousands of new hires at the same time. Second Nature serves as an always-on repository for policy and best practices with AI role plays for BPO agents to rehearse customer conversations, speeding up onboarding and certification.

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Save BPO manager time

Free BPO managers from listening to call recordings and scoring sales reps for proficiency and skill. Let Second Nature’s AI deliver timely, consistent evaluation, so BPO managers can focus on coaching sales reps who need more one-on-one support.

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Roll out new messaging anytime

Solidify and unify new messaging across all your BPO agents. Feel confident that everyone is on-message for any customer-facing conversation.

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Provide BPO agents with practice they enjoy

Gamification makes training in the BPO industry fun, encouraging reps to practice more and keep up to date with new information. Second Nature delivers private, gamified, judgment-free training with an AI coach, helping agents feel more confident and increasing engagement.

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Confirm compliance for every call

Ensure that call center and BPO agents making scripted calls can meet strict compliance requirements and avoid wandering off-script – without sounding unnatural.

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Compliance & Certifications

With over 50K happy trainees