CUSTOMER SUPPORT
Customer Service Skills Training with AI-Powered Role-Play
- 33% Decrease in Onboarding Time
- 7X More practice
- 21% Increase in Win Rate
“Onboarding is all about creating that safe space for people to make mistakes in that safe environment, as opposed to having that disaster happen for them. Our grads preferred to practice with [Second Nature’s] AI automation, because it was less pressured, and then they’re ready to go out and handle objections from the customer.”
Susan Greenberg,
Global Presales Readiness Lead, SAP
"Our managers love the insights they get from Jenny, so they can really focus on the things they need to focus on instead of just thinking their reps know how to sell something. You can almost ensure your sellers know exactly what you need them to know. ”
Michelle Dotson,
Senior Manager of Sales Enablement, Zoom
“We were trying to roll out both an updated corporate messaging, as well as some products from a company that we had recently acquired. We rolled this out to almost 2000 people. It was a global rollout, so we needed to be able to scale. On average, their delivery improved 48% between their first practice and their best practice just within a matter of days.”
Tara Torkelson
Director of Content Development & Delivery, Sales Enablement, Twilio
"We get better-prepared people after an onboarding process, and we’ll be able to cut short the onboarding process, which means we’ll have more viable salespeople faster in the field, and that in itself is worth millions.”
Sagy Kratu,
Head of Training & Product positioning, Check Point
“Everyone hates certifications because it sounds like homework or final exams; but with Second Nature we completely gamified our certification process, and we have a 100% completion rate. 100%. Even we were amazed.”
Mike Fisher,
Enterprise Sales Productivity and Enablement, Zoom
Identify suitable candidates
Not everyone is cut out for customer support. Second Nature screens new applicants for the necessary skills via AI, so you can begin with new hires who are the best fit for the role and remove some of the friction from onboarding.
Onboard new customer support staff in half the time
Your customers aren’t willing to wait while you onboard new customer support reps, so get them ticket-ready in less time. Second Nature’s gamified AI training sessions keep new hires engaged and prepare them to respond to cases faster.
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AI Role-Play Techniques to Shorten Time to Resolution
AI Training with Second Nature equips reps with a deep understanding of customer demands and the ability to establish a positive connection, with single call resolution.
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Understand customer support reps’ strengths and weaknesses
Learn the strengths and weaknesses of each rep on your team through manager dashboards, so you can see who needs extra help and when the entire team needs knowledge to be reinforced.
Field a customer support dream team
Customer support reps are the face of your brand, so equip them to make the best possible impression. Second Nature’s AI training prepares every rep to communicate in a warm and genuine way, forging deep customer loyalty.
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Make changes in the blink of an eye
Swap messaging, add products, and launch new features as often as you like. AI training ensures that every single rep is fully briefed about the details of every product, service, and solution, no matter how often you update them.
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Help reps be ready for anything
Give customer support reps the training and the confidence to handle each customer question, curveball, and complaint, so they’ll never be caught off guard by an irritated customer or confusing issue.
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