“Onboarding is all about creating that safe space for people to make mistakes in that safe environment, as opposed to having that disaster happen for them. Our grads preferred to practice with [Second Nature’s] AI automation, because it was less pressured, and then they’re ready to go out and handle objections from the customer.”
Global Presales Readiness Lead, SAP
There’s no time to waste once you’ve hired new call center staff, so cut to the chase with Second Nature. Gamified AI simulations are engaging and effective, so you’ll have fully-trained employees ready to roll, faster than you would have thought possible.
Put AI automation to work identifying applicants with the right hard and soft skills for call center work, so you can screen out unsuitable candidates and make onboarding easier before you even start.
Whether it’s sales or customer support, ensure employees remain faithful to your company messaging. Give them the training and the confidence to handle whatever objections or complaints come their way.
The better you understand your employees’ capabilities and needs, the better your sales team will operate. Place sales reps in the positions that suit their strengths and deliver accurate, tailored training to shore up their weaknesses to build a team that can rise to any occasion.